Refund policy
One entry. One payment. Kept forever.
The short version
Each entry is a one-off payment for a permanent place in a public museum. Because the placement is permanent and goes on public display the moment payment is confirmed, it is generally non-refundable. You can withdraw your own exhibit at any time, but that does not refund the placement.
Before your entry is published
If an entry is refused by our safeguarding review and never goes on display, you will not be charged for it. If you were charged because payment began before review completed, we will refund the full amount automatically.
Your legal cooling-off period
Consumers in the UK and EU normally have a 14-day cancellation right. Because your entry is a digital placement that begins the moment payment is confirmed, that right is waived once your exhibit is on public display. You may cancel before publication for a full refund — just contact us from the email on your account within 14 days of payment and before the entry is published.
When we will refund
We will refund the full amount where: the entry was refused and never published; you were charged more than once for the same entry in error; or the payment was taken but the placement could not be created due to a fault on our side. Please contact us from your account email with the exhibit title.
When we will not refund
We do not refund where an entry has already been published, or because you later change your mind about the content, the scale, or having placed it at all. Changing the scale of an existing exhibit is a new entry at the new price, not a refund of the first.
How refunds are paid
Approved refunds go back to the original payment method and normally arrive within 10 working days, depending on your bank or card provider.